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Collect Support Information for PDM

Collect Support Information for PDM

In order to properly troubleshoot behavior in PDM it is often helpful to collect support information. This includes gathering selected files and/or folders from the vault in order to replicate behavior and test potential solutions outside of the production vault. SOLIDWORKS PDM has a built-in utility for collecting this information which is easy to use.
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automatic pdm login

How to Setup a Dedicated Unattended Task Host

The PDM Tasks feature (for SOLIDWORKS PDM Professional only) allows you to configure, run, and monitor automated tasks that you would normally perform manually in your PDM vault, such as convert, design checker, and print tasks for use with SOLIDWORKS files. This procedure allows a completely unattended computer like a server to reliably perform this role.
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How to Configure the Local HOSTS file to Resolve Server Name

How to Configure the Local HOSTS file to Resolve Server Name

By default, SOLIDWORKS PDM client is set to connect using the server name. DNS lookup will resolve the IP address and communicate with the server. In most environments, the DNS server configuration will resolve quickly and not cause issues. If the DNS server cannot resolve the IP address or there is latency, VPN for example, clients may experience issues.
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PDM Server move checklist

SOLIDWORKS PDM Connectivity Test Tool

SOLIDWORKS PDM relies on several components to communicate as expected between clients and the servers. If a client cannot communicate with the server, the user will experience errors and be unable to log into PDM. To help troubleshoot connection behavior, SOLIDWORKS has created a connectovity test tool to test the connection between the client and the server.
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