SOLIDWORKS Customer Portal Replaced by DSx Client Care
SOLIDWORKS Customer Portal Changes – Effective April 10, 2023
DSx Client Care & Order website will replace the SOLIDWORKS Customer portal. (https://dsxclient.3ds.com/)
This site is a new unified admin and support portal for all SOLIDWORKS Administrators and Subscription Service Users. Dassault Systèmes has been working towards a unified experience for all clients across all brands and services.
As a result, your organization’s SOLIDWORKS records (licensed products, contacts, etc.) will be transitioned into this new business system on April 10, 2023. This will lead to the following changes for you and your team:
SOLIDWORKS Subscription Services
You will no longer need to assign a product to a member in the SOLIDWORKS Admin Portal to grant Subscription Service benefits. Similarly, individuals will no longer need to register a SOLIDWORKS Serial Number to gain Subscription Service benefits. Users will no longer need to visit the SOLIDWORKS Customer Portal.
You will need a 3DEXPERIENCE ID when accessing SOLIDWORKS websites and services, including Software Downloads, Training, or Knowledge Base.
Note: To log in using your 3DEXPERIENCE ID, use the same email address and password you currently use for your SOLIDWORKS ID today.
Frequently Asked Questions
A new login page: Beginning in January 2023, all users will see and use the 3DEXPERIENCE login page on sites like solidworks.com, my.solidworks.com, and 3ds.com.
If you are new to SOLIDWORKS, these changes affect the way your subscription was set up and how you access it.
Your account was created in the new DSx Client Care & Order system. You will only use a 3DEXPERIENCE ID and you do not need the Customer Portal or a SOLIDWORKS ID.
Yes! If you have a SOLIDWORKS ID, such as the one you use to log in to the SOLIDWORKS Customer Portal, use it to log in on the DSx Client Care & Order 3DEXPERIENCE login page.
- Email address: Enter the email address for your SOLIDWORKS ID.
- Password: Enter your SOLIDWORKS ID password.
For most users, that’s all it takes, but some people with SOLIDWORKS IDs may need to create a new password if you can’t remember it or if you are prompted to do so. Going forward, you will use this password to log in on 3DEXPERIENCE login screens.
No, it doesn’t matter if the passwords are different. Only your email address matters. If you do have different passwords, use the one for your 3DEXPERIENCE ID in the DSx Client Care & Order 3DEXPERIENCE login screen, and the one for your SOLIDWORKS ID if you see the SOLIDWORKS login screen. You will manage these passwords separately.
The 3DEXPERIENCE login page communicates with the SOLIDWORKS account system. The first time you log into the DSx Client Care & Order 3DEXPERIENCE login page with your SOLIDWORKS ID, it finds it in the SOLIDWORKS system and creates a mirror account in 3DEXPERIENCE. Your email address is the link between the two systems. This mirror account allows you to have different passwords in the two systems.
Migrated customers no longer need to visit or register serial numbers in the Customer Portal.
Going forward, entitlement will be defined at the organizational level. Your organization will be entitled to Subscription Service benefits as long as it owns and maintains SOLIDWORKS products. Any contact within your organization will be considered entitled.
Your individual Subscription Services benefits will now be assigned by your Administrator. When you want to access Software Downloads, Training, Knowledge Base or Support, you simply log in and the system will look up your entitlements in the new system.
If you are new to SOLIDWORKS and your reseller and region have been migrated, you do not need to go to the Customer Portal. You create your 3DEXPERIENCE ID using the same email address that your Administrator used when they added you as a contact.
Should you have any issue with your Subscription Service benefits, please contact your SOLIDWORKS Administrator or reseller. If you are a MLC CAD Systems client, you can contact us.
Dassault Systèmes (3DS) has been working towards a unified ordering and support management system to improve many aspects of their business, including the end-user experience. Their goal is to have clients across all 3DS brands serviced by a single business system. This will allow 3DS and Business Partners (i.e., Distributors, Value-Added Resellers) to give you a best in class experience.
In the coming months, DS will slowly transition all users to DSx Client Care & Order through a phased approach to minimize disruptions.
After the migration is complete later this year (2023), the 3DEXPERIENCE login system will stop communicating with the SOLIDWORKS account system and your account will live on as a 3DEXPERIENCE ID.
SOLIDWORKS Admin Portal
You will no longer use the SOLIDWORKS Admin Portal to manage your use of SOLIDWORKS products and services. The functionality in the “Members” tab will be moved to the Contact Administration Tool in DSx Client Care and Order. The Contact Administration tool allows you to view and manage the people who are associated with your organization.
As stated above, you do not need to assign products to members anymore to grant access to Subscription Services. You only need to add a contact to an entitled organization. If one of your team needs access to Subscription Services, the new process is as follows:
- Log in to DSx Client Care and Order
- Click Contact Administration from the Main Menu
- Add the contact
- Assign a role. Generally, the “Support Restricted” role is appropriate for most SOLIDWORKS users.
The contact will be considered entitled when they log in with a 3DEXPERIENCE ID using the same email address you defined when you added the contact. If they do not have a 3DEXPERIENCE ID, they can create one at any time.
As a SOLIDWORKS Administrator, you have been automatically granted the Security Administrator role for your organization, which allows you access to Contact Administration. If you do not see Contact Administration in the DSx Client Care and Order Main Menu, please contact your SOLIDWORKS Reseller.
The replacement for the “Products” tab in the Admin Portal is planned for May 2023.
CAD Admin Dashboard
The CAD Admin Dashboard will be inaccessible during this migration. DS are making every effort to restore it for migrated customers by June 2023.
About the author
Nadia Shea has been with MLC CAD Systems since 2008 and currently serves in the role of Elite Application Expert. Her professional background ranges from the computer gaming industry to welding to servicing all products in the SOLIDWORKS portfolio.