No one likes trouble, so SOLIDWORKS includes a useful diagnostic utility with every installation to give you the tools you need to quickly troubleshoot, fix, and communicate information to Support. SOLIDWORKS Rx can capture a ZIP file of useful computer logs, usage history, crash dump files, and settings to quickly enable a Support Technician to diagnose almost any issue, eliminating the need for a remote session. It also includes two safe modes, system maintenance, reliability data, and benchmark tools to give you insight into your system. If you are experiencing instability or other issues, see how to capture an Rx file in this video.