How To Resolve 3DEXPERIENCE SOLIDWORKS Unable to Retrieve Install Data Error

Before proceeding with the uninstall instructions later in this article, first verify whether any antivirus software is present on the system—particularly SentinelOne.

Antivirus programs, especially SentinelOne, are known to interfere with the functionality of Dassault Systèmes products and the 3DEXPERIENCE platform. In many cases, SentinelOne blocks essential communication between the system and the 3DEXPERIENCE platform, preventing SOLIDWORKS CONNECTED and Collaborative Designer for SOLIDWORKS from launching properly.

To mitigate this:

1. Contact your IT department and request that firewall exceptions be added for the following paths and or applications:
   C:\Program Files\SOLIDWORKS Corp
   C:\Program Files\Dassault Systemes\3DEXPERIENCE Launcher
   
   3DEXPERIENCELauncher.exe
   3DEXPERIENCELauncherGUI.exe
   3DEXPERIENCELauncherBackbone.exe
   3DEXPERIENCELauncherSysTray.exe
   DSYCommunicationHubLauncher.exe
   
   
2. Ensure that the 3DEXPERIENCE platform is added to your list of trusted websites. Specifically, add:
   *.3ds.com or https://*.3ds.com to the Trusted Sites zone in your internet settings.
   
   
3. You may also request that SentinelOne be temporarily disabled from your computer to confirm whether it is the source of the behavior.

If the error persists after completing these steps, continue with the troubleshooting process outlined below.