White MLC Logo
CONTACT US
White MLC Logo
CONTACT US
White MLC Logo
CONTACT
Skip to main content
You are here:

How to Find Windows Event Logs for Technical Support

When troubleshooting SOLIDWORKS products or any other software issues, Windows Event Logs can provide valuable information for identifying the root cause of a problem. In particular, the Application and System logs often contain details about software errors, crashes, installation problems, and operating system events that can assist technical support during an investigation. 

What is the Application Log?

The Application log contains events generated by software installed on the computer. For SOLIDWORKS products, this log can help identify: 

 

      • Installation failures or errors 
      • Application crashes 
      • Notification or add-in issues 
      • Unexpected program behavior 
      • Other software-related errors 

What is the System Log?

The System log contains events generated by Windows and system-level services. These events may include: 

 

      • Hardware and driver issues 
      • Operating system errors and warnings 
      • Service failures 
      • Unexpected shutdowns or restarts 
      • Network-related issues 

 

For SOLIDWORKS products, the System log can help determine whether a problem originates from the operating system, hardware, or another system component rather than the SOLIDWORKS software itself. 

When Should Event Logs Be Collected?

The MLC CAD Systems support team may request Windows Event Logs when investigating SOLIDWORKS product issues. Providing these logs can help identify errors and reduce troubleshooting. 

Saving the Application Log

  1. Open Event Viewer from the Windows Start menu (right-click) or search bar. 
Viewing the file navigation for step one in saving the application log
  1. Expand Windows Logs in the left pane then select Application and allow the log to finish loading. 
Viewing the Event Viewing to navigate to Application selection
  1. In the Actions pane on the right, click Save All Events As… 
Viewing Event Navigation to selection save all events as...
  1. Browse to a location where you would like to save the file. 
  2. Enter a file name such as Application.evtx and click Save. 
  3. If prompted, click OK to include display information. 

Saving the System Log

  1. Open Event Viewer from the Windows Start menu (right-click) or search bar. 
Viewing the file navigation for step one in saving the application log
  1. Expand Windows Logs in the left pane then select System and allow the log to finish loading. 
Viewing Event Viewer to find system selection
  1. In the Actions pane on the right, click Save All Events As… 
Viewing Event Viewer navigation to select Save All Events As...
  1. Browse to a location where you would like to save the file. 
  2. Enter a file name such as System.evtx 
  3. Click Save. 
  4. If prompted, click OK to include display information. 

Sending the Logs to Technical Support

After saving both the Application and System logs, attach the resulting .evtx files to your support case email reply or upload them to our secure share site Send-A-File. If you upload the logs, please reply to the case email to notify the technical support expert assign to your case so they can retrieve the files. 

 

Providing these logs along with a detailed description of the issue, screenshots, and any error messages can significantly reduce troubleshooting time and help us resolve any unexpected behavior more quickly. 

Technical Support

Get help from our team by Calling us at 800-364-1652. You can also get assistance by clicking the Technical Support button or the Email Our Experts button below. 

Technical Support
Email Our Experts
Get Training Now
Last Updated On
byRick Braine
Scroll to Top