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How to Find SOLIDWORKS PDM Log Files

SOLIDWORKS PDM records events in a log file for the local client and another log file archive server. Often, technical support will require these logs as an initial step to help troubleshoot unexpected behavior. 

 

If the initial log files do not provide enough detail to diagnose the behavior, MLC CAD Systems technical support may request the full PDM support information, which contains much more detail than just the log files: How to Collect PDM Support Information.  

Local Client Log File

  1. Launch the SOLIDWORKS PDM Administration tool.
  2. Expand Local Settings and open the log file by either method below: 
        • Double-clicking Log File 
        • Right-clicking Log file and selecting Open 
      •  
How to Find SOLIDWORKS PDM Log Files 
  1. If tech support requested an image of a specific warning or error, you can locate that event and double-click to open it. Capture a screenshot and provide that to technical support. 
How to Find SOLIDWORKS PDM Log Files 
How to Find SOLIDWORKS PDM Log Files 
  1. If tech support requested the full local client log file, click the Save icon and save a copy of the log as a .cog file. Provide the copied log file to technical support. Double-clicking the file will open it in the SOLIDWORKS PDM Administration tool.

    Note, the log file also has other icons to refresh or delete the log as well as search for specific text 
How to Find SOLIDWORKS PDM Log Files 
How to Find SOLIDWORKS PDM Log Files 

Note, the default location of the local log file SOLIDWORKS PDM.cog is listed below. You can also simply send a copy of this file to technical support (‘AppData’ is a hidden folder by default. View hidden items in File Explorer to display hidden files and folders): 

C:\Users\Rick Braine\AppData\Local\SolidWorks\SOLIDWORKS PDM 

How to Find SOLIDWORKS PDM Log Files 

Archive Log File

  1. From any PDM client computer, launch SOLIDWORKS PDM Administration tool and log into the vault.
  2. Right click the server name and select ‘Show the Archive Server Log’.
  3. If tech support requested an image of a specific warning or error, you can locate that event and double-click to open it. Capture a screenshot and provide that to technical support. 
How to Find SOLIDWORKS PDM Log Files 
How to Find SOLIDWORKS PDM Log Files 
  1. If tech support requested the full local client log file, click the Save icon and save a copy of the log as a .cog file. Provide the copied log file to technical support. Double-clicking the file will open it in the SOLIDWORKS PDM Administration tool.

    Note, the log file also has other icons to refresh the log as well as search for specific text. 
How to Find SOLIDWORKS PDM Log Files 
How to Find SOLIDWORKS PDM Log Files 

Note, the PDM Archive server log is a Microsoft Windows event log. The default location of the consioarchiveserverlog.evtx log file is listed below. 

C:\Windows\System32\winevt\Logs 

How to Find SOLIDWORKS PDM Log Files 

CAUTION! Only clear this log if instructed to do so by technical support 

 

To clear this log: 

 

  1. Open the Windows Event Viewer.
  2. Expand the Applications and Services Logs node. 
  3. Select the ConisioArchiveServerLog object. 
  4. In the ‘Actions’ pane, click ‘Clear Log’. 
  5. In the ‘Event Viewer’ dialog box, take one of the following actions: 
        • Click ‘Save and Clear’ (recommended), which retains a history of archive server messages. 
        • Click ‘Clear’, which permanently clears the log. 
        • Click ‘Cancel’, to cancel this action. 

Technical Support

Get help from our team by Calling us at 800-364-1652 x 2. You can also get assistance by clicking the Technical Support button or the Email Our Experts button below. 

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Last Updated On
byRick Braine
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