How to Change or Replace the 3DEXPERIENCE Platform Administrator
This guide explains how to change your 3DEXPERIENCE Platform Administrator by using the built-in “Replace Me” option. This feature is commonly used when an administrator leaves the organization to help ensure a smooth transition.
Requirements
Before you begin replacing the Platform Administrator, confirm the following:
Administrator account access:
You must be able to log in to the account currently assigned as Platform Administrator, and the account must not be under the 30-day lock.
To check the status: open the Members Control Center, locate the administrator being replaced, and click the “i” icon next to their account. Look for the 3DSwymmer role and hover over the calendar icon to see when it was assigned.
If the role was assigned within the last 30 days, the Replace Me function will not be available. If this is the case, the ownership change must be completed by Dassault Systèmes. Please contact MLC CAD Systems technical support to initiate this process.
Account recovery (if the admin has left):
If the administrator has already left the company and you cannot access their account directly, but the account was tied to a company email that you or your IT department can access, you may attempt to use the 3DEXPERIENCE password reset option to regain access.
Replacement user information:
You must have the email address of the user who will become the new administrator. This user may already exist on the Platform, or you can invite them during the process.
3DEXPERIENCE ID requirement:
The recipient must have a 3DEXPERIENCE ID to access the platform and assume the transferred roles. If they do not yet have one, they will need to create it.
Switching the Administrator
- Open a browser and navigate to the 3DEXPERIENCE Platform.
- Sign in with the credentials of the administrator initiating the change.
- Click the compass icon (blue circle with a play button), then locate and open the Members Control Center app.
- Find the administrator account to be replaced and click the “i” icon to the right.
- Select Settings > Replace Me.
- In the next window, enter the email address of the replacement user. You may also include an optional personalized message. Click Replace Me to confirm. If the selected user does not currently have any roles, the system will prompt you to assign roles before continuing.
- Once confirmed:
- The initiating user will immediately lose administrator rights.
- The designated user will receive an email with instructions to assume Platform Administrator responsibilities.
- After the replacement is complete, the new administrator can log in and perform administrative duties, including:
- Managing role assignments
- Managing Collaborative Spaces
- Implementing CAD data rules
- Once confirmed:
Important: If the current administrator account cannot be accessed (login unavailable) or is still under the 30-day lock, the ownership change must be completed by Dassault Systèmes. Please contact MLC CAD Systems technical support to initiate this process.
Frequently Asked Questions (FAQ)
No. Once the transfer is complete, the previous administrator’s role is revoked and locked to the new administrator for a mandatory 30-day period. To revert the change, the new administrator must wait until the 30-day window has passed and then use the Replace Me function again or contact MLC CAD Systems technical support for assistance.
Yes. The transfer is instantaneous. As soon as the new administrator logs in, they will have full access to the admin dashboard and all associated capabilities.
Yes. All transfers are logged in the platform’s Governance History, visible in the Logs section of the Members Control Center. These records can also be reviewed by Dassault Systèmes support if needed. Additionally, email notifications are generated as confirmation of the change.
The transfer still completes. Once the Replace Me action is confirmed, the initiating administrator immediately loses rights, regardless of whether the replacement user has logged in or accepted the role. It is critical to verify the recipient’s email address and readiness before initiating the transfer.
No. The Replace Me function applies only to the logged-in administrator account. Each administrator who needs to be replaced must initiate their own transfer, or if access is unavailable, Dassault Systèmes must complete the action upon request through MLC CAD Systems technical support.
Technical Support
Get help from our team by Calling us at 800-364-1652 x 2. You can also get assistance by clicking the Technical Support button or the Email Our Experts button below.