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Collect Support Information for PDM
How to Collect PDM Support Information
In order to properly troubleshoot behavior in PDM it is often helpful to collect support information. This includes gathering selected files and/or folders from the vault in order to replicate behavior and test potential solutions outside of the production vault. SOLIDWORKS PDM has a built-in utility for collecting this information which is easy to use.
Add Additional Files
Depending on the issue, there are additional files that may be helpful to troubleshoot your issue. Add these files to the zip or zip and include them when you contact support.
- Full SQL Server Backup. If you could not create a SQL Server Backup in Step 5 above, copy one from the server or create one using the Microsoft SQL Server Management Studio.
- Event Viewer logs if they were not collected in Step 3 above. See this article for instructions. https://social.technet.microsoft.com/wiki/contents/articles/52088.windows-10-how-to-save-a-copy-of-the-event-viewer-application-and-system-logs.aspx
- Administrative Export of Vault Settings. Right-Click the vault name and select Export. Click the X in the top right corner to save the file. Recommended filename would be AdminExport-06012022.cex
If you have any questions or experience unexpected behavior, feel free to reach out to MLC CAD Systems technical support.