A proactive operational partner for your SOLIDWORKS and PDM environment.
Governance, administration, upgrades, training, and continuity. Handled as ongoing work, not tickets. You define the direction. We do the work alongside your team.
- Proactive governance, audits, and upgrade planning on a schedule
- Continuity that doesn't depend on one person
- Predictable operating cost instead of unplanned capex spikes
You already made the investment. MLC's Managed Service Plan protects it.
SOLIDWORKS and PDM were significant investments, and the business now runs on them. The question isn't what technology you need next. It's whether the systems you already rely on are being actively managed, maintained, and improved as the business evolves.
MLC's Managed Service Plan (MSP) puts an operating model around that investment: governance, planning, expertise, and support that reduce unexpected costs, protect budgets, and keep the environment aligned with business priorities.
Just because nothing's broken doesn't mean nothing's wrong.
Most engineering organizations bought SOLIDWORKS to design faster and PDM to manage their files. Both worked. Over time, those environments grew into something the business runs on. They became critical machines.
Critical machines on a manufacturing floor don't get run until they fail. They're inspected on a schedule, maintained on a calendar, and tuned before they produce scrap. CAD environments rarely get that same discipline.
The result is an environment that's operational, but not owned. It runs the business, but no one is structurally accountable for running it well.
Upgrades keep getting deferred because no one wants to own the risk
One or two people hold the knowledge that keeps everything running
Standards exist informally, applied differently by every engineer
Engineering time quietly disappears into administration
The version lag keeps growing in the background
A continuous operational engagement. Not a support contract.
MSP is a structured engagement where MLC takes on the operational work of running your CAD environment: governance, administration, upgrades, training, and continuity, as ongoing scheduled work.
Your team retains technical ownership and direction. We bring capacity, structure, and continuity to the work itself.
Support is reactive. MSP is operational. Same environment, different model of responsibility.
Governance & Audits
Reviews on a schedule. Risks caught early. Configuration and data integrity maintained.
Administration & Upgrades
Installs, upgrades, permissions, and workflow management. Planned and executed through a defined process.
Training & Enablement
Role-based training paths and ongoing capability development tied to environment maturity.
Customer Success Rhythm
Quarterly operational reviews, governance alignment, and continuity that survives staffing changes.
Real value, no matter where you sit.
MSP touches engineering, operations, and IT differently. Here's what it means from where you sit.
Engineering & CAD/PDM Leaders
A partner who lives in SOLIDWORKS and PDM daily. Structured administration and upgrade planning instead of squeezing it between design work. Support that adds capacity without taking away ownership or control.
Operations & Finance Leaders
Predictable operating cost instead of unplanned capex spikes. Problems addressed when they surface, not when budget cycles allow. Reduced continuity risk, and engineering capacity protected from administrative drag.
IT Leadership
A clear boundary: IT owns infrastructure, MSP owns the CAD/PDM application layer. Specialized expertise IT isn't staffed for. Fewer escalations, fewer emergency weekends.
The operational state of your environment becomes structured rather than ambient.
Continuity that doesn't depend on individuals. Knowledge lives in documented systems, not one person's head.
Upgrades planned and scheduled, not deferred because no one wants to own the risk.
Governance reviewed on a defined cadence, with risks caught before they become disruptions.
Standards documented and consistently applied across every engineer and every project.
Senior engineers stop being pulled into routine administration and go back to engineering.
A documented baseline that improves quarterly, reviewed with your team on a set rhythm.
MSP is built for a specific kind of environment.
The fastest way to know whether this is worth a conversation.
You run 3 or more SOLIDWORKS seats, with PDM in place or on the roadmap
Engineering spans multiple locations or teams
CAD administration falls on one person who already has a full-time engineering job
IT supports the business well but doesn't specialize in CAD
The team is running on multiple software versions
An upgrade is coming and nobody is eager to own the risk
An engineering manager is responsible for CAD on top of everything else
You run one or two seats and the environment stays simple enough to manage informally
Design data lives locally and there's no plan to manage it centrally
You already have dedicated CAD administration with documented governance running on a defined cadence
Start with an Engineering Systems Review.
Roughly 45 minutes. We walk through your environment's governance state, ownership structure, continuity exposure, and upgrade posture, and map where it sits against the Engineering Maturity Model.
You leave with a readout: a clear picture of where your environment stands, what's exposed, and a prioritized path forward. Something you can put in front of leadership, whether or not we work together further.