The most efficient support option is
email support. MLC CAD Systems has invested in a "web ticket" system
which allows us to pool technical support resources from all of our
offices to quickly reply to your support requests. Email one of the
following addresses with your name, address, phone, email and a
brief explanation of your issue and we'll act on your support
request as soon as possible.
On-site Support
MLC CAD Systems also provides our customers
with optional onsite support as well. Because of our multiple locations
in many cases our staff can be on-site within minutes for our closest
customers and just a few hours for our furthest customers.
Please note that most
maintenance and subscription agreements require only that partners
provide telephone and email support so additional charges may apply for
onsite support visits. Please contact your
local MLC CAD Systems application engineer to make arrangements for
onsite support.
solidworkssupport@mlc-cad.com
