As one of the largest computer aided design, computer aided manufacturing, computer aided engineering, data publishing and data management value added resellers in North America, we have more technical support resources available to our customers than all of our competitors combined.

As a result, we can spread the technical support demands across all of our locations and all of our available technical staff thus insuring the most timely reply to your support request.

Of course you can always contact your local MLC CAD Systems representative by phone or email but since we often visit customers and potential customers onsite, one of the following support strategies is encouraged for the most timely response.

MyMLCServices

Our MyMLCServices portal provides both our SolidWorks and Mastercam customers a wealth of self-help, assisted help and technical staff assistance including frequently asked questions, video demonstrations, training videos, installation documents and other helpful resources.

Email Ticket

You may also email SolidWorks or Mastercam our help desk directly. Choose the appropriate email address here, provide a description of your issue and most important your name, phone number and company so we may reply to your request quickly.

Technical Support Hotline

Our technical support hotline at (800) 364-1652 is available from 8:00 AM to 5:00 PM weekdays CST.

Other Locations

And finally, you always have the option to contact your one of our other locations for assistance as well.