MLC CAD Systems Privacy Policy

Privacy Policy of MLC CAD Systems

MLC CAD Systems would like to thank you for visiting our website. We know many visitors have questions regarding the privacy of their interactions with internet sites. We hope this privacy policy statement will answer any questions you may have, but if it does not, please feel free to contact us at the email address or postal address shown below.

Please note that most Mastercam and SolidWorks products are sophisticated computer-aided manufacturing software products aimed at small and large businesses, mechanical engineers and other manufacturing and design professionals. Mastercam products and SolidWorks products generally have a suggested retail price of thousands of US Dollars per license and are not considered to be consumer products.

The Contents of this statement are organized as follows:

A. Online Privacy/ Marketing Contacts and Privacy/ License Activation and/or License Registration and Privacy

Information Collected about Online Visitors
Entities Collecting Information
Information Collected via Marketing Activities
Information Collected via License Activation and/or License Registration
The Use of Personal Information Collected
Updating Personal Information and "Opting Out"
Changes to This Policy

B. Third Party Sites

C. Technical Support, Special Cases, and Privacy

Information Collected in Connection with Technical Support and the Use of That Information

A. Online Privacy/ Marketing Contacts and Privacy/ License Activation and/or License Registration and Privacy

Information Collected from Online Visitors

In general, you can visit the MLC CAD Systems website for limited time periods without telling us who you are or revealing any personal information about yourself, such as your name, phone number, or postal or email address. Our web server collects IP addresses to obtain certain aggregate information concerning the use of our website. An IP address is a number that is automatically assigned to your computer whenever you’re surfing the web. We do not link IP addresses to any personally identifiable information. Therefore you can remain anonymous when you visit our website.

Our web servers also collect information such as number of visits, average time spent on the site, pages viewed, etc., but this information is not traceable back to an individual user. MLC CAD Systems uses this information to analyze how people use our site and generate ideas on how the site might be improved.

Some of our web pages may utilize "cookies" so that we can better serve you with tailored information when you return to our site. Cookies are identifiers that a web site can send to your browser to keep on your computer to facilitate your next visit to our site. It may do such things as store the fact that you have registered for a seminar so that the next time you visit the site we recognize that you are a registrant. You can, if you wish, set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

Occasionally you may be asked to give us more specific information about yourself, such as when you download software, register for a seminar or other event, respond to a survey, or enter a contest from our website. Supplying such information to us is optional, but you may be unable to complete certain transactions without providing such information.

Entities Collecting Personal information

The information provided at this site is collected by MLC CAD Systems, MLC CAD Systems, 6001 West William Cannon Drive, Suite 101, Austin, TX 78749. Our telephone number is (512) 288-8511.

This website may contain links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it is collected.

Information Collected via Marketing Activities

MLC CAD Systems is intended to be a Customer Service focused website. As such the only marketing activities are directed towards making users aware of it and expanding their received value. MLC CAD Systems conducts many different marketing activities by which it may collect your personal information. For example, we collect individual contact information at trade shows, we run contests for which participants provide basic information on registration, we obtain addresses from publications that target the industries from which we hope to attract customers, we obtain attendee lists from trade shows that we participate in, and we obtain publicly available lists from sources that compile their information specific to the industries and related industries that we participate in.

Information Collected via License Activation and/or License Registration

At the time customers license of a copy, or copies, of software or tools, MLC CAD Systems collects information such as Company name, shipping address, contact name, contact email address, telephone number, title, role, products designed, primary product in use and industry sector. MLC CAD Systems requests this information because it believes it is important to understand who its customers are and how to contact them with relevant product information. In some circumstances, MLC CAD Systems may be obligated to make this information available to third parties who license technology to MLC CAD Systems, technology that is included in the products being activated. If MLC CAD Systems receives an inquiry from a person at the licensee company as to which individual at the company has activated a given license, MLC CAD Systems will supply the contact name in response to enable the company to understand where its licenses are being used.

The Use of Personal Information

MLC CAD Systems may use the personal information you provide us for a variety of purposes, including registration, authentication, and marketing. We may use the information to inform you of special offers, contests, upgrades, and other software products and services that may be of interest to you. When you are a customer of MLC CAD Systems products or services, we may use your personal information to contact you for a wide array of customer relation/customer service purposes, such as to inquire whether you intend to renew maintenance agreements or other contracts or to request that you respond to a survey concerning our products and services or to address a question regarding an order.

Some of the marketing information we provide you may also contain materials concerning the products and/or services of other third parties that enhance or augment MLC CAD Systems products or tools. Unless we inform you otherwise at the point at which we collect your information, we will not provide your personal contact information directly to a third party not otherwise described herein.

MLC CAD Systems products are not marketed to children under the age of 13 and MLC CAD Systems does not knowingly collect personal information from children under the age of 13. If MLC CAD Systems becomes aware that such information was collected, it will treat that information as sensitive. However, educational facilities and educators may have students in this age group.

If you do not wish to receive information about additional MLC CAD Systems products or services or those of its partners, please let us know (contact information below) and we will respect your wishes.

MLC CAD Systems stores the personal data of web site visitors and customers indefinitely and may maintain and process such information directly or indirectly in one or more databases in the United States and elsewhere. We may hire other companies to provide services on our behalf that may involve the storage and use of your personal information, such as for delivering mailings or emails. Any such company or third party is required to maintain the confidentiality of that information and is prohibited from using that information for any purpose other than as authorized by us. If you provide personal information to MLC CAD Systems, you agree and consent to the storage and usage of this information anywhere that MLC CAD Systems and its affiliates maintain offices, including those described above.

MLC CAD Systems may also disclose such personal information if required by law or if MLC CAD Systems believes in good faith that such disclosure is reasonably necessary to comply with legal process (for example, a warrant or subpoena or other court order) or protect the rights, property or personal safety of MLC CAD Systems employees, our customers or the public.

Updating Personal Information and "Opting Out"

MLC CAD Systems wants to ensure that the information it collects is accurate. You may notify us of any change to your address, phone number, email address or other information by sending us an email message at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by notifying us in writing at:

MLC CAD Systems, MLC CAD Systems 6001 West William Cannon Drive, Suite 101 Austin, TX 78749

If at any time you wish to "opt out" of receiving information from MLC CAD Systems, please notify us by sending us an email or written message to the addresses shown above or by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please note that due to lead times on certain mailings and other contacts, you may continue to receive contacts for a period following your "opt out" notification.

Changes to this Policy

MLC CAD Systems may change this policy from time to time. Any changes will be posted to this site, so we encourage you to review our privacy policy from time to time.

B. Third Party Sites

This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it is collected. MLC CAD Systems is not responsible for the content or privacy practices of any non-MLC CAD Systems website. Please review the privacy policy of such other sites before providing them with your personal information.

C. Technical Support, Special Cases and Privacy

Information Collected in Connection with Technical Support and the Use of That Information
Generally, MLC CAD Systems can obtain customer contact information via the serial number and registration data it maintains in its customer database. MLC CAD Systems may use this contact information to respond to support inquiries and/or to request additional information from the customer.

Occasionally MLC CAD Systems must obtain files and/or model information to assist it in diagnosing their technical support issues. MLC CAD Systems may share model and file information provided by a customer with a licensor of technology that is included in a product if MLC CAD Systems considers that appropriate to assist it in diagnosing or resolving a customer problem. All of such licensors are also contractually obligated to protect the confidentiality of customer models and files.

Some third party software that interoperates with the MLC CAD Systems software or tools, such as Microsoft’s Windows Vista® or Windows 7® or Windows XP® operating system software, may request data from your system in order to assist it in diagnosing issues. You will be informed of the need for this information and may choose whether to provide it to the third party. The third party will be responsible for any privacy issues related to the information you provide it.

We hope this policy statement helps you understand MLC CAD Systems practices with respect to your personal and business information. If you have any questions or concerns, please contact us as indicated above under the heading Updating Personal Information and "Opting Out."

For more information about MLC CAD Systems' privacy policy please contact us at 800-364-1652 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .